Answer
Feb 18, 2020 - 10:22 AM
Hello Russel,
I looked to see if I could find an order for you, but I could not. Is this a product you ordered from us? If so, can you give me an idea of when? In terms of troubleshooting, I think you're on the right track. If your vice will not release when turning the handle, then I would assume something has indeed broken.
Please feel free to email us directly at sales@westechrigging.com, or call us @ 800-442-7454.